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Refund Policy

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Refund Policy

Rules for requesting and processing refunds for BarfLab subscriptions.

Last updated: March 29, 2026.

This article explains how refunds are handled for BarfLab subscriptions. It complements the Terms of Service and the Subscription and Trial Terms.

In short

  • App store purchases are generally subject to the refund policies of Apple or Google.
  • Charges incurred during a trial period that was not cancelled in time are subject to the same refund rules as regular subscription payments.
  • To request a refund, use the relevant app store refund process.

General rules

BarfLab subscriptions are billed through the app store used for purchase:

  • Apple App Store for iOS purchases,
  • Google Play for Android purchases.

Each channel has its own refund process. The rules below apply alongside any mandatory consumer protection rights granted by the law of your country of habitual residence.

If you believe you were charged incorrectly or experienced a technical issue that prevented you from using the service, contact us at kontakt@barflab.io with your transaction details so we can investigate.

iOS purchases (Apple App Store)

Subscriptions purchased through the Apple App Store are billed and managed by Apple. Refund requests for these purchases should be submitted directly to Apple:

Apple handles App Store refund decisions under its own policies. We do not have the ability to issue refunds for purchases made through the App Store.

If you have a question about your iOS subscription status or believe there is a service-related issue, you can still contact us at kontakt@barflab.io for support.

Android purchases (Google Play)

Subscriptions purchased through Google Play are billed and managed by Google. Refund requests for these purchases should be submitted through:

Google handles Play Store refund decisions under its own policies. We do not have the ability to issue refunds for purchases made through Google Play.

If you have a question about your Android subscription status or believe there is a service-related issue, you can still contact us at kontakt@barflab.io for support.

Trial period and refunds

BarfLab may offer a 7-day trial for new users. If the trial is attached to a recurring subscription, the paid subscription starts automatically after the trial ends unless you cancel before the trial period expires.

If you did not cancel the trial in time and were charged:

  • the charge is treated as a regular subscription payment,
  • the same refund rules apply as described above for the relevant app store.

To avoid being charged, cancel the subscription before the trial ends using the same channel through which you subscribed.

How to request a refund

  1. iOS purchases: submit your request through Apple’s Report a Problem page.

  2. Android purchases: submit your request through Google Play’s refund process.

We will respond to refund requests sent to us without undue delay and within any deadlines required by applicable law.

Contact

Jakub Trzcinski Mickiewicza 25/2, 05-120 Legionowo, Poland

This is also the address for complaints and support inquiries related to billing.